Headlam’s extensive distribution network, long-established processes and material handling expertise means we can process a high volume of orders.
Efficient order management is crucial for business success. With over three decades of industry experience, we understand the challenges faced by retailers, architects and tradespeople when their flooring orders are inaccurate, late, or damaged. These issues can affect customer satisfaction, disrupt project timelines and impact revenue.
At Headlam, we’ve simplified our ordering process, offering multiple convenient options. Whether you prefer a phone call, email or communications via your online account, we’ve got you covered. Our Sales team is dedicated to processing your orders efficiently, ensuring you receive them much faster than traditional manufacturer timelines.
We’re dedicated to simplifying order management, so we invested in the MyHeadlam app. A first-of-its-kind in the industry, the app enables customers with a Headlam account to easily manage orders while on the move.
With this app, you can easily search for products, check real-time availability and prices, place orders, review your order history and track live orders. Additionally, the app features a room visualiser, allowing your customers to visualise products in different room settings.
Headlam’s robust distribution capabilities ensure orders arrive when they’re needed, bringing many benefits to our customers.
Retailers can specify delivery windows, minimising store disruption and enabling uninterrupted customer service. Contractors and housebuilders can dictate delivery schedules, eliminating the need to store stock on-site, and reducing the risk of theft and damage. Tradespeople can conveniently place orders and collect them at their local trade counter the next day.
As we control our distribution network, we provide accurate delivery updates. We also proactively solve any issues that may arise, so you receive reliable, timely, and damage-free deliveries that keep your business moving.
